Avila Online store.

Product Terms & Conditions.

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the
terms under which Avila makes the products available to you (“Product Terms”).

  1. Prices
  2. Availability
  3. Acceptance
  4. Delivery
  5. Returns of non-perishable items
  6. Refunds
  7. Cancellation
  8. Payment
  9. General
  10. Customer services

1. Prices

Spend and save terms and conditions

  • For an order to qualify for any promotion, your order needs to meet the required minimum spend and other terms and conditions of the promotion.
  • You must be 18 years or over to purchase alcohol.
  • Offer limited to 1 promotional purchase per transaction. Subject to availability.
  • Promotional product must be added to the order before original checkout.

All prices are expressed exclusive of any VAT, payable, unless otherwise stated.

2. Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we may attempt to deliver substitute lines should selected items be unavailable unless you specifically request us not to do so.

We try to cater for your orders, an order of large quantities of a line can only be fulfilled at our discretion. For example, if an order of 20 Kg of Jollof Rice would use up all the stock we have, we may only deliver 10 Kg.

3. Acceptance

There will be no contract of any kind between you and Avila, unless and until we dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you.

At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and Avila, and you will be charged for the goods.

To ensure availability of all our products customers may be limited to a maximum number of items.

4. Delivery

Delivery will be made to the address specified by you on the completed order form.

We will deliver your order to the main entrance of the delivery address. Where a customer is elderly or unable, and at your request, our driver may carry your order into the delivery address. For example, to a particular floor in an apartment block or into your kitchen; but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.

Please note that we deliver goods only to specified regions within the United Kingdom. To check if we deliver to your area, please enter your postcode at postcode-checker.

We deliver to different regions on specified days of the week. Please click on this link to check which days we deliver to your area. Kindly note that we may need a minimum of 48hrs to process your order before the delivery date.

All goods must be signed for on delivery by an adult aged 18 years or over. It is the responsibility of the customer to be available to receive the order. We will not be able to give a precise time of delivery but we provide a possible 3hr delivery window. If we attempt to deliver your order to the delivery address as arranged with you, but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details). In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed day.

Also, we are happy for you to give your consent over the phone/text in order to leave the parcel without any signature. All calls will be recorded by the driver to ensure we are acting based on your instructions.

Whilst we make every effort to deliver all your goods in the agreed day, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

5. Returns of non-perishable items

Our goal at all times is to deliver the exact items and quantity you ordered, so please inspect the goods on delivery. On the rare occasion that you receive any incorrect or defective goods (we are only liable for the price of the goods not delivered), please notify promptly us within 3 days of delivery of the goods by calling our Customer Services department on 01189 584633 or you can email mailto:customerservice@avilafoods.co.uk

Please note we cannot accept the return of perishable items once the delivery has been accepted due to hygiene purposes. We will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in original condition). Your statutory rights are not affected.

6. Refunds

We are confident our products meet the highest quality standards, ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace any product that is faulty.

As we deal with only food, and for hygiene reasons, products not refundable** unless faulty. Please note that proof of purchase is required for a refund.

** By credit or debit card: Your money will go back onto the same card. Allow 3 – 5 working days for the refund to reflect into your our account.

7. Cancellation

You can cancel or change any of your current orders up until 12pm on the day before delivery, Monday to Saturday. You can do this by calling our Customer Services department on 01189 584633 or you can email mailto:customerservice@avilafoods.co.uk

8. Payment

You can pay by any American Express, Mastercard or Visa credit card, Visa Electron Cards, Maestro or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

9. General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent, permitted by law.

10. Customer Services

If you have an order query, please e-mail us at mailto:customerservice@avilafoods.co.uk

The avilafoods.co.uk is operated by Avilah Consulting Limited, 535 Oxford Road RG30 1HJ. A company registered in England & Wales. Company Registration No. 11398285

If you have any queries or complaints please do contact our Customer ServicesĀ at mailto:customerservice@avilafoods.co.uk